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Legal

Data Deletion Instructions

Last updated: 21 October 2026

You can ask Flownexa to delete the personal data we hold about you at any time. This page explains how, for website visitors, for people who received WhatsApp messages through Flownexa, and for businesses using Flownexa.

1. How to send a request

Include the phone number or email address the data is linked to and, if you know it, the name of the business that messaged you. We may ask you to confirm the request from that number or email.

2. If a business messaged you through Flownexa

  • To stop marketing messages immediately, reply STOP in that WhatsApp chat.
  • To delete your contact and message history, ask the business directly, or write to us: we pass the request to the business, and delete the data on its behalf.

3. If you sent an enquiry on this website

We delete your enquiry (name, business, phone, email, city and message) from our records.

4. If your business uses Flownexa

An organization admin can ask us to delete the whole organization: users, contacts, messages, templates, reminders, bookings and campaign records. Disconnecting your WhatsApp number in Meta Business Manager stops new messages at once.

5. What happens next

  • We confirm that we received the request, usually within one business day.
  • We complete the deletion within 30 days and tell you when it is done.
  • We may keep a short record that a request was made, and data the law requires us to keep (for example invoices), but not for any other purpose.
  • Messages already delivered to WhatsApp stay in the recipient's own WhatsApp app; we cannot remove them there.